Terms & Conditions
These Terms & Conditions apply to all purchases made through the website of Harriet London. By accessing our website and placing an order, you agree to be bound by the following terms.
For any questions regarding these terms, you can contact us at Support@Harroietlondon.com.
1. Applicability
By placing an order on the Harriet London website, you confirm that you have read, understood, and agreed to these Terms & Conditions.
These terms apply to all products, services, and transactions offered through our website.
2. Product Information
At Harriet London, we strive to provide accurate and up-to-date descriptions of all products listed on our website.
However, minor errors such as typographical mistakes, colour variations, or product description inaccuracies may occasionally occur. In such cases, Harriet London reserves the right to correct these errors without prior notice.
3. Orders & Payment
All orders are processed once full payment has been successfully received.
The available payment methods may vary depending on your country or location. Customers are responsible for ensuring that their chosen payment method is available and valid for their region.
Harriet London reserves the right to cancel or refuse any order if fraud or unauthorised activity is suspected.
4. Processing & Delivery
Once your order has been placed, the following timelines apply:
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Processing time: 1–3 business days
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Shipping time: 3–7 business days (depending on location)
Orders are shipped directly from our international supplier to ensure efficient delivery and access to the latest collections.
While we strive to meet the estimated delivery times, delays caused by customs, courier services, or unforeseen circumstances may occasionally occur.
5. Returns & Cancellations
For detailed information regarding returns and refunds, please refer to our Return Policy available on our website.
Return requests must comply with the conditions stated in that policy.
6. Liability
Harriet London is not responsible for lost or damaged shipments if the tracking information provided by the courier confirms that the package has been delivered to the address supplied by the customer.
Customers are responsible for ensuring that the shipping address provided at checkout is correct and complete.
If an incorrect address is submitted, customers must notify us within 24 hours of placing the order.
7. Intellectual Property
All content displayed on the Harriet London website — including but not limited to texts, images, logos, product descriptions, and branding — is the intellectual property of Harriet London.
This content may not be copied, reproduced, or used without prior written permission.
8. Complaints Procedure
If you have a complaint regarding our products or services, you can contact us by email at:
We aim to respond to all complaints within 5 business days and work towards a fair and satisfactory solution.
9. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the applicable laws of the Netherlands.
Any disputes arising from the use of this website or the purchase of products will be handled under the jurisdiction of the relevant courts.